Privacy Policy

Welcome to Craftorium India Pvt. Ltd. (“Company”, “we”, “our”, “us”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.craftoriumindia.in or use any of our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

• 1. Information We Collect

  We collect the following types of information:

  A. Personal Information

  When you register, make a purchase, or interact with our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

  We use trusted third-party gateways to process all financial transactions. When you make a payment, your card or bank information is collected and processed directly by our payment partner in accordance with their own privacy policy. We do not store or have access to your payment information.

  We receive limited transaction details necessary to confirm your order and maintain our records.

  We do not collect, store, or have access to your complete payment details such as card number, CVV, or UPI PIN.

  B. Artisan Information

  For artisans and creators featured on our platform, we may collect:

  1. Name, photo, and biography
  2. Product details, workshop address, and contact information
  3. Bank details (for payments and settlements)

  C. Automatically Collected Data

  When you visit our website, certain data is automatically collected through cookies and analytics tools, including:

  1. IP address
  2. Browser type and device information
  3. Pages visited and time spent
  4. Referring website and clickstream data

• 2. How We Use Your Information

  We use your information for the following purposes:

  1. To process and deliver your orders
  2. To showcase artisan products and profiles
  3. To respond to customer queries or support requests
  4. To improve our website, products, and services
  5. To send promotional emails or updates (only if you opt-in)
  6. To comply with applicable laws and prevent fraud

• 3. How We Share Your Information

  We do not sell your personal information. For order processing and payments, certain limited information such as your name, contact details, and order value may be securely shared with our payment processing partner, bank, courier partner, service provider, and government authority (if required by law).

  All third-party partners are obligated to handle your information securely and only for the intended purpose.

• 4. Data Retention

  We retain your personal data only for as long as necessary to:

  1. Fulfill the purposes outlined above, or
  2. Comply with legal, accounting, or reporting obligations.

  You may request deletion of your data at any time by contacting us.

• 5. Security of Your Information

  We implement reasonable security practices and procedures as required under the Information Technology Act, 2000, to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  We take all reasonable precautions and follow best practices to ensure your personal information is protected. Our website uses SSL encryption and a secure payment gateway to maintain data safety throughout your shopping experience.

• 6. Your Rights

  You have the right to:

  1. Access and review your personal data
  2. Correct inaccuracies
  3. Withdraw consent to data processing
  4. Request deletion of your information (subject to legal limits)

  Requests can be sent to: marketing@craftoriumindia.in

• 7. Cookies and Tracking Technologies

  We use cookies and similar technologies to:

  1. Improve user experience
  2. Analyze site traffic and performance
  3. Store your preferences

  You can disable cookies through your browser settings, but some website features may not function properly.

• 8. Children’s Privacy

  Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors.

• 9. Changes to This Policy

  We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Your continued use of our website after such changes constitutes acceptance of the revised policy.

• 10. Contact Us

  If you have any questions or concerns regarding this Privacy Policy, please contact us at:

  Email: marketing@craftoriumindia.in

  Phone: +91 9582-741-129