Last Updated: 28th November 2025Welcome to Craftorium India Pvt. Ltd. (“Company”, “we”, “our”, “us”).
All products listed on our website are subject to availability.
- Due to the handcrafted nature of our items, minor variations in color, texture, or finish are natural and enhance the uniqueness of each product.
- Prices are subject to change without prior notice.
- Orders are processed after confirmation of payment.
- Delivery timelines vary based on location and will be communicated at checkout.
- Returns or exchanges are accepted only for damaged or incorrect items, as per our return & refund policy.
- Craftorium India Pvt. Ltd. reserves the right to amend these terms at any time.
Return & Refund Policy
At Craftorium India Pvt. Ltd., we value your satisfaction and strive to ensure that every purchase meets your expectations. Since our products are handcrafted, minor variations in color, design, or texture are natural and a hallmark of handmade goods. However, in case of genuine issues, please read our policy below:
Returns
- Returns are accepted only in the case of defective, damaged, or incorrect items received.
- Customers must inform us within 3 days of delivery by email at marketing@craftoriumindia.in with clear photos of the product and packaging.
- Returned products must be unused, unwashed, and in their original packaging.
Refunds
- Once the returned product is received and inspected, refunds are processed within 7–10 working days to the original payment method.
- Refunds are not applicable for:
- Custom or made-to-order products.
- Minor imperfections due to handcrafted nature.
- Delays caused by courier or logistics partners.
Exchange
Exchange is offered only if the same product is available in stock; otherwise, a refund will be initiated.
Shipping
Return shipping charges are borne by the customer unless the product is defective or incorrect.
Vendor Onboarding Policy
Craftorium India Pvt. Ltd. invites artisans, weavers, cooperatives, and small manufacturers to showcase and sell their products through our platform. To maintain quality and trust, the following onboarding guidelines apply:
Eligibility
- Vendors engaged in producing handloom, handicraft, or traditional handmade items.
- Must hold a valid business identity (GST/UDYAM/MSME or equivalent).
Registration & Fees
- A one-time onboarding fee of Rs. 2,000 + GST is payable at registration.
- Annual renewal charges (as applicable) will be required to continue listing.
- Fees are non-refundable.
Vendor Responsibilities
- Vendors must ensure authenticity and quality of products listed.
- Every product must include accurate descriptions, measurements, images, and pricing.
- Compliance with all applicable legal and tax requirements is mandatory.
- Timely dispatch and communication with Craftorium and customers must be ensured.
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